Emergency service

​Telephone numbers for medical emergencies

  • Acute emergencies and accidents
    Tel 144 (ambulance)
  • Suspected poisoning
    Tel 145 (tox center)
  • Switchboard for emergency referrals
    Tel +41 44 255 11 11
  • Stroke – emergency referrals
    Tel +41 44 255 50 05
  • Neurological emergency referrals
    Tel +41 44 255 55 21

Emergency Department

The Emergency Department at the University Hospital Zurich is open 24/7. We provide a full range of emergency medical services for over 40,000 patients each year. Together with other departments, centers and institutes at the UHZ, we guarantee effective further treatment at all times.

Emergency Department, University Hospital Zurich
Schmelzbergstrasse 8, 8091 Zürich (Google Maps)

Procedures

Triage

All walk-in patients will receive triage immediately. Our specially trained nurses assess the severity of the illness or accident based on the main symptoms. Triage is performed according to the Emergency Severity Index (ESI).

Waiting times

At certain peak times there may be a wait due to the large number of patients requiring treatment. We always try to keep this time as short as possible. We inform patients regularly about the current situation.

Medical examination and initial treatment

The inter-professional team of doctors examines emergency patients rapidly and initiates the necessary further assessments and treatment stages, in strong collaboration with the nursing team.

Involvement of specialists and follow-up treatment

We can call upon specialists and carry out complex treatment at the UHZ at any time. If medically necessary, we can treat patients immediately in a specialized clinic at the UHZ.

Fast track

The aim of fast track is to provide rapid and competent treatment. In this separate treatment area, we treat all patients with minor emergencies requiring fewer resources (ESI 4 or 5).

Emergency Department team

Management team

Dagmar Keller Lang
Professor Dagmar Keller Lang, MD, Director

Patrik Honegger
Patrik Honegger, Head of Nursing
Claudia Löffler-Hass
Claudia Löffler-Hass, Department Manager



Senior Attending Physicians

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    Jörg Schramm, MD, Senior Consultant, Deputy Director
    Doris Eis
    Doris Eis, MD, Senior Consultant
    Claudia Döschner
    Claudia Döschner, MD, Attending Physician

    Katarzyna Furrer
    Katarzyna Furrer, MD, Attending Physician
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    Lucienne Gautier, MD, Attending Physician
    Nadja Krawtchenko
    Nadja Krawtchenko, MD, Attending Physician

    Viviane Jarmila Sahli, MD, Attending Physician
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    Ksenija Slankamenac, MD, Attending Physician
    Irene Studer
    Med. pract. Irene Studer, Attending Physician
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    Med. pract. Ulrich Daniel Gerwig, Attending Physician
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    Med. pract. Aline Herzog, Attending Physician
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    Daniel Hofmänner, MD, Attending Physician

     

     

    * in rotation: attending physicians and residents of the Department of Internal Medicine (German),
    the Department of Surgery and Transplantation (German) and the Department of Trauma Surgery (German)

Care management team

Astrid Schütter
Astrid Schütter, Departmental Head
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Marc Eiermann, Departmental Head
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Rolf Hedinger, Training Manager
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Sabine Jung, Nurse Educator
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Sarah Rauber, Nurse Educator


Christine Frauenfelder, Group Head Patient Monitoring Station

Barbara Müller, Group Head Fast Track
Gertraud Haberkorn
Gertraud Haberkorn, Nursing Specialist
Claudia Dell'Apollonia
Claudia Dell’Apollonia, Nursing Specialist                                 



Administration office

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Christina Wiese, Department Assistant                                
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Ivana Ivanovic, Head of Administration office

  • Theodora Beeler
  • Selina Siri Brugger
Frequently asked questions and answers

What should I bring with me for my treatment appointment?

The following documents:

  • Health insurance card, proof of supplementary insurance and vaccination certificate
  • Current list of medications being taken, including dosage
  • Personal ID (identity card, passport or residence permit)


Please note that a deposit may be required for treating emergency patients from abroad.

Can I go to the emergency room instead of to my GP?

No. As a rule, we treat every patient, but please keep in mind that the emergency department is not a substitute for a GP.

Does my insurance class influence my emergency treatment?

No. Treatment in the emergency department is not affected by your class of insurance. Every emergency patient receives the same treatment according to their triage category (ESI 1–5).

How do I reach the University Hospital Zurich and where can I park?

More information is available here: directions to UHZ.

Will I be given food and beverages in the emergency department?

In principle, patients staying in the emergency department for several hours receive refreshments from the catering department. Please ask the nursing staff if you may consume any food or beverages you bring with you, as many emergency patients are not allowed to eat or drink prior to being examined. Failure to do so may delay the requisite tests.

Helicopter landing information

Landing pads

Type: Rooftop landing pad
Altitude: 477 meters above sea level

Coordinates

47N 22’ 37’’, 08E 33’ 05’’
683 960 / 247 790

Coordinates on helipad

Number

Two landing pads with the designation 1 and 2, red cross on white field

Dimensions

Pad 1: 9 m x 9 m
Pad 2: 9 m x 9 m
Total surface area: 24 m x 12 m

Equipment

  • Windsock
  • Fire-extinguishing system
  • Obstruction lighting
  • Direct and indirect landing pad lighting
  • Green rotating beacons (on request) for the Limmat Valley, City of Zurich and Lake Zurich sectors

Load capacity

Max. take-off weight 3.6 t
Max. wheel load: 2.7 t

Landing

Routes: from south-east and north-west
Please note the restricted zone around the hospital campus.
University Hospital Zurich is on the outskirts of Zurich city center and Dübendorf.

Application

The USZ alarm center must be notified of all imminent aircraft landings 15 minutes prior to ETA.
Tel +41 44 255 27 77

Alternative pad

There is a sports field belonging to the cantonal school on Gloriastrasse, 300 m south of the official hospital landing site. An ambulance can then transport the patient to the University Hospital Zurich. The USZ emergency operations service must be notified in good time via telephone when using the alternative pad.
Tel +41 44 255 27 77

Current situation

Information about aeronautical obstacles in the vicinity of the University Hospital Zurich can be requested directly from REGA operations control.
Tel (Switzerland): 1414
Tel (from abroad): +41 333 333 333
Radio band: "REGA city center" on 130.800 MHz
REGA website

University Hospital Zurich