Privacy policy

Privacy policy of the University Hospital Zurich for online services

Version 01 of July 31, 2018

This privacy policy describes how we, the University Hospital Zurich, collect and process your personal data when you contact us via one of our online services.

The processing of data that is not collected through our online services is governed in separate documents. Additionally, if our services are subject to specific privacy policies, this privacy policy is valid in so far as it goes beyond the specific privacy policy.

Your data is collected and processed exclusively in accordance with the relevant laws and in line with our high information security and data protection standards.

Who is responsible for the data processing?

The University Hospital Zurich (Rämistrasse 100, 8091 Zurich, Switzerland) is responsible for the data processing described herein.

If you have any questions concerning data protection, you can contact us at the address below:

When do we collect and process your personal data?

We collect and process information that you provide to us freely through our online services, e.g. when you use contact forms. This also includes information about your health.

Additionally, we automatically collect personal data whenever we are in contact with you through our online services: as soon as you open or use one of our online services, certain personal data is collected such as your IP address, the MAC address of your smartphone or computer, device information, your browser and operating system, your ISP, cookies, the date and time of your visit, the pages and content you have accessed, the features you have used, the referring URL, location information, and country and language settings.

We usually use cookies and similar technology for these purposes. A cookie is a small file that is sent to your computer and automatically stored on your computer or mobile device by your browser when you visit our website or install our app. If you visit this website repeatedly or use our app, we will be able to recognize you even if we do not know who you are.

We also use cookies on our website to analyze your surfing habits. This way, the following data can be transmitted: search strings, page visits, website features used, search results.

It is possible to set most browsers to block cookies, notify you when a cookie is downloaded or subsequently delete cookies. In these cases, you will be unable to use some of the content and features of our services. See the settings in your browser or the website of your browser provider for a guide on how to block cookies in your browser.

Why do we process your personal data?

We collect and process your data for various purposes.

If you have provided us with your personal data voluntarily for a specific purpose, we will process your personal data exclusively for the following purposes as well as for the purpose that we described when you provided us with your data or that was evident from the circumstances.

We process the personal data that you automatically leave behind when you use our online services because we want to provide you with a better service. This can be summarized as follows:

  • We analyze the use of our online services in order to improve and develop our products, services, websites, apps, and other platforms on which we are present;
  • We want to avoid unnecessary advertising by using the findings of our analyses of user habits for the purposes of individualized, personalized direct marketing. We therefore reserve the right to process your data in order to send individualized, personalized advertisements, adapt the content of our website and mobile apps, for the purposes of email marketing and for our channels on Internet platforms and social media.

You can withdraw your consent to being sent information and promotional material in newsletters or cancel your subscription to other services at any time in each newsletter, on the other subscription page or by sending an email to

How long is your data stored?

We process your personal data for as long as necessary to fulfill our contractual and statutory obligations or other purposes for which we are processing the data, as well as in line with the statutory regulations on storage and documentation. This means that it is possible for personal data to be stored beyond the statutory duties if legitimate business interests require it. Your personal data will be erased, anonymized or archived as soon as it is no longer required for the purposes above.

How is your data protected?

The University Hospital Zurich has taken reasonable, state-of-the-art security precautions to protect your personal data from unauthorized access and misuse. Such security precautions encompass technical cyber security measures such as IT and network security solutions, data encryption and need-to-know access to your data, as well as organizational and administrative measures such as regular inspections of our monitoring methods, employee training and a framework of instructions.

Is data disclosed to third parties and/or abroad?

Generally speaking, your personal data will remain in the possession of the University Hospital Zurich.

We only disclose your personal data to third parties in order to utilize technical or organizational services that we require in order to fulfill the stated purposes or for our other business activities.

Otherwise, your personal data is only disclosed if you have expressly consented to it or if the data has been anonymized in such a way that no conclusions can be drawn as to your identity.

If data do have to be disclosed, the disclosure will always be consistent with the applicable statutory regulations.

Google Analytics and other web analytics technology:

We use Google Analytics or similar services on our website. This is a service provided by third parties (“Third-Party Service Provider”) that can be situated in any country on Earth (in the case of Google Analytics, Google LLC is based in the USA, and with which we are able to measure and evaluate how our website is used (not personal data). Persistent cookies are used for these purposes and are installed by the Third-Party Service Provider. The Third-Party Service Provider receives no personal data from us (and does not store IP addresses), yet it is able to track your use of the website, merge that information with data from other websites that you have visited that are also being tracked by the Third-Party Service Provider and use those findings for its own purposes (e.g. management of advertisements). The Third-Party Service Provider will know your identity if you have a user account with the Third-Party Service Provider. In this case, the Third-Party Service Provider processes your personal data on its own responsibility and in line with its own privacy policy. The Third-Party Service Provider merely notifies us how each page of our website is used (no personal information about you is exchanged).

Social media plugins:

Our website also uses plugins from social networks such as Facebook, Twitter, YouTube, Google+ and Instagram. You can usually identify each social network from its icon. We have configured these elements so that they are inactive by default. If you activate them (by clicking on them), the operator of the social network in question can log that you are on our website (including the specific page) and use that information for its own purposes. Your personal data is then processed under the responsibility of that operator and in line with its own privacy policy. The operator will not provide us with any information about you.

What rights do you have under data protection legislation?

You are entitled to exercise your data protection rights at any time, especially to request information about what data we have stored concerning you, for the rectification, supplementation, or erasure of your personal data, or to object to the processing of your personal data, provided that no statutory storage obligations conflict with your request.


We can amend this privacy policy at any time without providing prior notice. The current version published on our website is the valid version. We therefore recommend that you re-read this privacy policy from time to time.

We use cookies to make our website user-friendly, to continuously improve it and to analyze the traffic of our website. By continuing to browse the site, you are agreeing to our use of cookies. Further information can be found in our privacy policy.